BRAVO

Country of Origin: India

Manufacturer Name: Xylus India

Address: 67 SHREE JALARAM INDUSTRIAL CO OP SOC, Udhana - Magdalla Rd, Surat, Gujarat 395007

Support Details: xyluschair@gmail.com | +91 9510454767 (Calls / WhatsApp)

Warranty Coverage

Every Xylus chair is protected with a 1-Year Limited Warranty, starting from your delivery date.

What’s Covered?

We’ve got you covered for key functional parts:

• Gas Lift Malfunction (won’t rise/sink properly).
• Tilt or Recline Mechanism Failure.
• Cracked Wheel Base Frame.
• Damaged or Broken Wheels (e.g., cracked wheels, broken shafts).

Each issue qualifies for a one-time free replacement per part, unless it’s proven to be a recurring manufacturing fault..

What’s Not Covered?

Our warranty doesn't cover:

• Wheels jammed due to hair, dust, or floor friction.
• Breakage of backrest or any other parts from regular use or pressure.
• Loose or sagging material (PU/leather/fabric) reported after 7 days of delivery.
• Flattened foam or softened seat over time.
• Peeling leather, fabric discoloration from sweat/sun exposure.
• Damage by pets, sharp objects, water, or fire.
• Noise or squeaking from lack of maintenance (oil/lubrication).
• Improper assembly by customer or third party.
• Subjective feedback (e.g., “not comfortable”) without a technical defect.
• Color deviations related claims like on-site page product color differs from real product. As studio lighting are used as a industry standard for optimum presentation of the products.
• Warranty claims after 1 year (post-warranty support is still available!).

Returns & Replacements (within 7 days of delivery):

You're eligible for a free return/replacement if:

• Product is damaged, wrong, or defective upon delivery
• You share images or an unboxing video as proof
• Product is unused and in its original packaging
• We'll handle free pickup & replacement/refund once verified.

Refunds:

• Processed within 4–7 business days after inspection
• No restocking fees or hidden charges.
• After 7 days: Product eligible only for warranty part replacements.

Post-Warranty Support:

Even after 1 year, we’re still here for you:

• Discounted replacement parts
• Step-by-step self-help support
• Technician visits at a minimal cost (if needed)

Need Help?

• WhatsApp us at +91 9510454767 / +91 82004 09919
• Mon–Sat | 10:00 AM to 7:00 PM
  
  

Keep your office chair in tip-top shape with these quick, engaging care tips!

Mesh Office Chairs

• Clean Smart: Vacuum dust away with a brush attachment. Spot-clean stains with a dab of mild soap and a damp cloth—don’t soak it!
• Protect the Mesh: Keep sharp objects at bay to avoid rips. Shield from sunlight to prevent fading.
• Frame Love: Wipe frames with a damp cloth and dry well to dodge rust. Tighten screws monthly for a sturdy seat.

Synthetic Leather Office Chairs

• Wipe & Shine: Clean spills fast with a soft cloth and mild soap. Skip harsh chemicals to keep it sleek.
• Stay Smooth: Apply a synthetic leather conditioner twice a year to prevent cracks. Test it first!
• Sun-Proof: Keep away from sunlight or heat to avoid fading or drying out.

Fabric Cushion Office Chairs

• Dust Buster: Vacuum regularly to keep dirt at bay. Use an upholstery cleaner for stubborn stains—blot, don’t rub!
• Freshen Up: If removable, wash covers gently per the label. Steam-clean fixed fabric sparingly and let it dry fully.
• Color Guard: Avoid direct sun to keep colors vibrant. Fluff cushions to maintain their cozy shape.

Some more Important Tips applicable for All chairs:

• Check the Manual: Follow your chair’s specific care guide if any for best results.
• Weight Watch: Stick to the weight limit to keep the frame happy.
• Quick Fixes: Tighten bolts and inspect wheels monthly for smooth rolling.
• Breathe Easy: Place in a well-ventilated spot to avoid moisture buildup.